The most important information about Customer Identity and Access Management at a glance.

Identity and Access Management (IAM) is used internally in the company to set up and authorize employee access. In the meantime, a distinction is made between Enterprise IAM and Customer IAM.

An identity is a unique identifier for a person, organization, resource or service together with optional additional information (e.g. permissions, attributes). The identity includes uniquely identifying characteristics.

Identity Management (Identity Management or ID- Management) is an administration area that deals with the identification of individuals in a system (for example country, network or company). It controls the access of individuals to a resource within the system by comparing user rights and restrictions with the defined identity.

Interceptor is a term used in software development. In Identity Management, for example, an Interceptor works as follows: The user calls up a URL in the browser and the front end then requests a backend service for the data. The Interceptor interacts with this service, checks whether the user is authenticated and authorised to retrieve the data and reacts accordingly.

IVR stands for Interactive Voice Response and is a speech dialog system. - The user receives a voice call on his registered device and has to enter the provided verification code to get his identity verified.